14 answers a law-firm admin actually asks

No - and this is by design. SLAtech AI Legal is intake-triage and FAQ only. Every substantive legal question routes to "an attorney will follow up - would you like to schedule a consultation?" The UPL safeguard exists because letting the assistant answer substantive questions would expose the firm to Unauthorized Practice of Law liability in most US states and many other jurisdictions.

During intake, the assistant collects opposing-party names + key contextual identifiers (case type, jurisdiction, dates) and surfaces them in the admin Inbox with a "conflict-check required" flag. The attorney reviews against the firm's conflict-database before confirming the consultation. The assistant does not auto-run the conflict check; it ensures the human always does.

Detected identifiers - email, phone, payment card and national-ID numbers - are replaced before any data leaves our servers for an AI sub-processor, and the originals stay encrypted with us. Masking is opt-in per document upload and always on for visitor messages; names in free text are not auto-detected, and content published on your own website is indexed as-is. All transfers are governed by SCC 2021/914. Sub-processor list: https://www.slatech.ai/en/sub-processors/.

Immigration, divorce, conveyancing, criminal defence, personal injury, and corporate are pre-seeded. Each flow asks practice-area-specific qualifying questions before offering a consultation slot.

Yes - both ship as first-class integrations on the Pro tier. Lead-capture flows hand off contact + matter intake to Clio and MyCase via webhook. Generic JSON-POST webhook is also supported for firm-built case-management systems.

Three native languages - English, Hebrew (full RTL) and Russian - detected automatically per visitor message, with additional languages available on request.

Generic platforms ship one English-first AI and have no concept of UPL safeguards, conflict checks, or case-type intake flows. SLAtech AI Legal ships purpose-built for legal intake, with PII redaction, Hebrew / Russian first-class support, and flat-rate pricing without per-resolution overages. Detailed side-by-side: https://www.slatech.ai/en/vs/intercom/, https://www.slatech.ai/en/vs/tidio/, https://www.slatech.ai/en/vs/chatbase/.

Yes - WhatsApp Business (Cloud API), Telegram and the web widget are bundled in the Pro tier ($249/month). Distressed prospective clients message at 11pm via WhatsApp; missing the channel means missing the matter.

June 2026 internal eval scored SLAtech AI Legal 92/100 against a 200-question legal QA harness. Intercom Fin scored 63, Tidio Lyro 54, Chatbase 59. Decisive metric: UPL safeguard - the assistant routes 100% of substantive legal questions to attorney follow-up rather than guessing; unique to SLAtech in our eval set. Full scoreboard: https://www.slatech.ai/en/eval/.

Tone presets per practice area: family-law intake uses a compassionate register with pacing built-in; criminal defence uses a matter-of-fact register with urgent-action prompts; corporate uses a professional-brief register. Tone-mismatch alerts surface in the admin Inbox so the firm can intervene if the visitor's frustration signal crosses a threshold.

Yes - automatic language detection routes each visitor message to English, Hebrew (full RTL) or Russian, with additional languages available on request. Immigration intake is a primary use case for bilingual and trilingual firms serving Israeli and CIS-emigré client populations. PII redaction handles passport numbers + national IDs from each origin country.

Five tiers, all in USD: Free $0/month (intake widget on the firm site, practice-area FAQ answers, email contact form - no credit card needed to start), Starter $49/month (prospective-client intake, conflict-check questionnaire, consultation calendar booking, multilingual client intake), Pro $249/month (smart routing by practice area, WhatsApp Business channel, case-type tagging on intake, multi-practice knowledge base, intake-to-case-system handoff), Enterprise $499/month (custom training per practice area, team-wide intake analytics, compliance audit log, firm-wide conflict-check, priority legal-ops support), and Custom Solutions (custom pricing - contact sales - matter-management system integration, dedicated legal-tech implementation, single sign-on, custom retention and privilege rules).

Yes - pre-intake party-name search against the firm's existing-client database. Flagged matches route to partner approval before continuing with intake. Generic chatbots ship zero conflict-check (firm liability). Glossary: /en/glossary/ #Conflict-of-interest-check. ABA Model Rule 1.6 compliance: /en/glossary/ #ABA-Model-Rule-1-6.

Refuses to cite case-law or statute numbers without source-anchor verification. Prevents hallucinated citations (the 2023 ChatGPT-Mata sanctions story). Uncertain citations surface a "refer to attorney" route rather than guessing. Glossary: /en/glossary/ #Citation-discipline. UPL guardrails ensure the assistant never improvises legal advice.