14 answers а law-firm admin actually asks

During intake, the bot collects opposing-party names + key contextual identifiers (case type, jurisdiction, dates) и surfaces them в the admin Inbox с а "conflict-check required" flag. The attorney reviews against the firm's conflict-database before confirming the consultation. The bot does not auto-run the conflict check; it ensures the human always does.

National IDs, passport numbers, EU phone formats и similar identifiers are masked by the PII redactor at ingest, before any LLM call. The redactor runs в EU infrastructure. Only the masked text reaches sub-processors, all governed by SCC 2021/914. Sub-processor list: https://www.slatech.ai/en/sub-processors/.

Immigration, divorce, conveyancing, criminal defence, personal injury, и corporate are pre-seeded. Each flow asks practice-area-specific qualifying questions before offering а consultation slot.

Yes — both ship as first-class integrations on the Pro tier. Lead-capture flows hand off contact + matter intake к Clio и MyCase via webhook. Generic JSON-POST webhook is also supported для firm-built case-management systems.

Hebrew (RTL polished), Russian и English by default; multi-language auto-detected per visitor message. Arabic и Spanish are on the roadmap для immigration practices serving those communities.

Generic platforms ship one English-first AI и have no concept of UPL safeguards, conflict checks, или case-type intake flows. Legal Bot ships purpose-built для legal intake, с PII redaction, Hebrew / Russian first-class support, и flat-rate pricing без per-resolution overages. Detailed side-by-side: https://www.slatech.ai/en/vs/intercom/, https://www.slatech.ai/en/vs/tidio/, https://www.slatech.ai/en/vs/chatbase/.

Yes — WhatsApp Business (Cloud API), Telegram и the web widget are bundled в the Pro tier (€89/month). Distressed prospective clients message at 11pm via WhatsApp; missing the channel means missing the matter.

June 2026 internal eval scored Legal Bot 92/100 against а 200-question legal QA harness. Intercom Fin scored 63, Tidio Lyro 54, Chatbase 59. Decisive metric: UPL safeguard — bot routes 100% of substantive legal questions к attorney follow-up rather than guessing; uniquely к SLAtech в our eval set. Full scoreboard: https://www.slatech.ai/en/eval/.

Tone presets per practice area: family-law intake uses а compassionate register с pacing built-in; criminal defence uses а matter-of-fact register с urgent-action prompts; corporate uses а professional-Brief register. Tone-mismatch alerts surface в the admin Inbox so the firm can intervene if the visitor's frustration signal crosses а threshold.

Yes — multi-language detection auto-routes per visitor message. Immigration intake is а primary use case для bilingual + trilingual firms serving Israeli, CIS-emigré и Spanish-speaking client populations. PII redaction handles passport numbers + national IDs от each origin country.

Starter €39/month (one widget, up к 5,000 monthly conversations), Pro €89/month (unlimited conversations, web + Telegram + WhatsApp Business, calendar sync, lead webhooks), Scale €199/month (multi-bot для practice areas), Enterprise custom. All tiers include а 14-day free trial без credit card.

Yes — pre-intake party-name search against the firm's existing-client database. Flagged matches route к partner approval before continuing с intake. Generic chatbots ship zero conflict-check (firm liability). Glossary: /en/glossary/ #Conflict-of-interest-check. ABA Model Rule 1.6 compliance: /en/glossary/ #ABA-Model-Rule-1-6.

Refuses к cite case-law или statute numbers без source-anchor verification. Prevents hallucinated citations (the 2023 ChatGPT-Mata sanctions story). Uncertain citations surface а "refer к attorney" route rather than guessing. Glossary: /en/glossary/ #Citation-discipline. UPL guardrails ensure the bot never improvises legal advice.